General Information

Disclaimer

The products on this website are described as accurately as possible but for technical reasons colours may differ slightly from those illustrated. Measurements are approximate.

Guarantee and returns

Sleepypods are made to very high specifications and are guaranteed against problems caused by faulty manufacture for a period of 5 years. This guarantee does not cover normal wear and tear, misuse or failure to follow our advice about cleaning any of our products. If a Sleepypod has a fault or is different from the one you ordered please return it to us, unused and in the original packaging to our freepost address. A full refund will be given.

If you wish to change a product for any other reason please return it to our freepost address within 14 days. If the product is in good condition and is a stock item we will refund you immediately but we will deduct the postage cost from the refunded amount.

Privacy and security

We will respect your privacy and never disclose your personal information to anyone else. We conform to all the requirements of the Data Protection Act. When you order on line we do not receive your credit card details. These are held by Worldpay so all your transactions are secure.

How to order

Online

Just follow the on screen instructions. At every stage you will be able to check if we are adding the correct order to your shopping basket.

By Phone

Call us on FREEPHONE 0800 389 3597. Our normal office hours are Mondays to Fridays, 9am to 5pm. Outside these times you may leave a message on our answerphone. Please leave your phone number and someone will return your call. You can also phone or email us if you would like printed information about Sleepypod products. You may also find Sleepypod's own website www.sleepypod.com useful but UK customers will be directed to this site for ordering products.

By Post

To place an order you can write to us at; Arelle Blankets, FREEPOST(SWB11095), Bridgwater, Somerset, TA5 1ZA

Payment

We accept Visa, Mastercard, American Express, Delta and Maestro cards, cheques and postal orders. Cheques should be made out to "Arelle Ltd". Please write your cheque guarantee number on the back of the cheque.

VAT

All our prices include VAT

Postage & Packing

For ALL orders postage and packing is FREE to addresses in mainland Britain. For other addresses please contact us. We will only charge you what it costs us.

Delivery

We aim to hold stock of most items listed on this site and these items will be delivered within 1 week of your order - usually it will be a lot quicker. Items out of stock will take longer but in no case should the delivery time be longer than 4 weeks. If there is any delay in your order we will contact you to tell you. Please allow a little longer for Christmas orders.

TRADE CUSTOMERS

We welcome enquiries from all kinds of trade customers. As well as the unique Sleepypod range we offer the Arelle luxury wool pet bed range, low minimum value orders and fulfilment so you don't have to hold bulky stock.